Welcome to the MRDC apps

Getting started

One address, one login, and the apps you're allowed to use appear as tiles.

Sign in

1. Go to www.mrdc-htra.com in any web browser — on a computer, tablet, or phone.
2. Log in with your work email and password. You stay signed in across all the apps, so you only do this once.
3. Forgot your password? Ask an administrator to reset it, or use Change My Password inside the Employee app if you're already in.

Find your apps

Every app you're allowed to use shows up as a tile. Click a tile to open that app. You won't see tiles for apps you don't have access to — that's normal.

Moving between apps

Once you're inside any app, a dark bar across the very top lets you hop straight to another one — no need to go back to the portal each time.

The bar shows MRDC (back to the portal) followed by the app names. The app you're currently in is highlighted. Clicking Sign out in any app signs you out everywhere.

Employee Directory

The staff directory plus your own profile, time-off requests, and the leave calendar.

Update your contact & emergency info

1. Open My Profile from the Quick Forms at the top.
2. Edit your phone numbers, emergency contact, or photo.
3. Click Save. Everyone sees your changes right away.

Request time off

1. Click Vacation Request.
2. Pick your dates and the number of days, add a note if needed, and submit.
3. Track it under My Leave Requests — you'll see it as your manager reviews it.

Approve leave (managers & admins)

1. Open All Leave Requests.
2. Review the request, then approve or send it back with a note.
3. Use the Leave Calendar to see everyone's approved time off at a glance.

Safety

Work-zone audits, contractors and their hours, accident/incident reports, and a way to message contractors.

Submit a Work Zone Audit

1. In the Work Zone Audits card, click Open form.
2. Fill in the field audit and submit. Use Review submissions to see past audits.

Report an accident or incident

1. In Accidents & Incidents, click New report — near miss, good catch, or incident.
2. Complete the report and submit; managers review under Review submissions.

Contractors & messaging

1. Add / manage contractors, log Contractor hours, and store Documents.
2. Use Message Contractors → Open form to email or text one, several, or all contractors at once.

Log hours for a contractor (on their behalf)

Contractors usually submit their own monthly hours, but a safety team member can log hours for them — for example from a paper timesheet or a phone call.

1. In the Contractors card, click Add hours.
2. Pick the contractor from the list — the Company fills in automatically — or choose Someone else to type a name that isn't on the roster.
3. Tick the highway section(s) worked (or add one under “Other section”), choose the type of work, and enter the supervisor, date, and hours.
4. Click Add hours. You can keep going to log several in a row — each one is listed under Added this session.

Quality

Field quality assurance against the OMM maintenance standards — run audits and track what they turn up.

Run an OMM field audit

1. Open OMM Field Audits.
2. Grade each of the 17 Schedule 1 standards (A / D / NC), match the asset, and add photos.
3. Submit — any deficiencies raised flow straight into the DMT app as work orders.

Track deficiencies

Open Deficiencies & Work Orders to see everything an audit raised, prioritised and tracked to closure.

DMT — Deficiency Management Tool

Every deficiency becomes a work order here, tracked from raised to closed across the corridor.

Find a work order

1. Search a WO # or keywords in the top search box, or
2. Use the filters (status, priority, division, route, direction, side) and press Filter.
3. Need it in a spreadsheet? Click Export Excel.

Raise a new deficiency

Click + New deficiency, describe it, set the priority and location, and save — it becomes a tracked work order.

NC — Non-Conformance

Track non-conformances and their corrective actions (CAPA) — quality, provincial, and ISO.

Raise & track an NC

1. Click + New NC and record the finding, clause/standard, division, and who's responsible.
2. In the Register, filter by status, source, division, or OMM standard to find open items.
3. Work each NC through its corrective action to closure; use Reports for summaries.

Complaints & Compliments

One place for public complaints, compliments, and claims — whether they arrive from the website, a phone call, or the call centre.

The dashboard tiles show what's Open, what's Awaiting action, how many are complaints/claims, and how many came in this month. The chips and search box below narrow the list.

Log a new entry

1. Click Log entry.
2. Enter the caller's name and contact, choose the type (complaint / compliment / claim), and write what they said.
3. Optionally assign it and set a status, then Create.

Assign & work a complaint

1. Click any entry to open it.
2. Set Assigned to a manager, update the Status, and record what was done under Action taken.
3. Attach an email, photo, or letter with Add a file, then Save.

Emails you receive

Why the apps email you — and the one thing that makes each reminder stop.

The apps send two kinds of email. Notifications tell you something just happened and arrive once — nothing to switch off. Reminders repeat (usually Monday mornings) for as long as the item they point to is still open or unactioned. To stop a reminder, do the thing it's asking for and it stops on its own.

NC — Non-Conformance

Action plan overdue reminder. Arrives on weekday mornings when an NC you're the responsible person for has passed its start-by date (raised + 5 working days) with no action plan started.

“Follow-up requested.” A manager or admin clicked Send follow-up on your NC. It's a manual nudge, not a recurring cycle — keeping the NC moving is how you avoid being chased.

Quality — Audits

Audit findings alert. Sent the moment an audit is submitted that recorded a deficiency or NC. It's a one-time alert; a fully compliant audit sends nothing.

Deficiency follow-up reminder (weekly, Monday). Every deficiency gets a 30-day follow-up date. Once that date passes and it's still Open, it appears in a Monday digest.

Complaints

Complaint assigned to you. A one-time hand-off email when a complaint is assigned to your name, with a link straight to it.

Overdue complaint reminder (weekly, Monday). A complaint still marked Todo more than 7 days after it came in shows up in your Monday digest.

DMT

Critical reminder (weekly, ~7 a.m. Monday). Goes to everyone on the DMT Critical Reminders subscription whenever Critical deficiencies are open — a division-grouped summary with overdue items flagged.

Safety

Work-zone audit copy. A copy of every submitted work-zone audit, sent to the Work Zone Audits subscription list.

Contractor month-end hours reminder. Sent to contractors on the last day of each month as a prompt to submit that month's hours.

Access & Roles (owner)

The owner's console for deciding who can open which app — and what they can do inside it.

Each person is a row. The checkboxes control which apps they can open at all. Where an app has a small role dropdown next to it (Safety, Training, Quality, DMT, NC, Complaints), that sets what they can do inside it.

Give someone access to an app

1. Search their name, then tick the app's checkbox on their row.
2. If the app has a role dropdown, pick a role (see "Roles explained" below).
3. Changes save instantly. The person signs out and back in to pick them up.

Roles explained

There are two kinds of role, and they do different jobs.

Your organisation role

Owner, Admin, Manager, Supervisor, or Employee. This governs the Employee app — managers see their team, admins see everyone. Owners automatically get every app.

Your role inside an app

For Safety, Training, Quality, DMT, NC, and Complaints, a per-app role sets what you can do:

Need help?

If something isn't working or you need access to an app, contact an administrator. Most "I can't get in" or "I can't see it" issues come down to access or a password — both are quick fixes on the admin side. When in doubt, sign out and back in first: it refreshes your apps and roles.

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